Sue asked

20th May 2013

I have Sky+ HD box connected to my Panasonic HDTV (previously had just Sky+), however my Panasonic DVD player shows a 'root' message when I try to play CD/DVDs. The DVD input on the TV is now HDMI2 whereas when connected to the non-HD Sky box it was AV3 worked perfectly.

Previously your DVD player was likely connected to your TV via SCART though your old Sky box, hence being on the AV3 input. Now it's connected by an HDMI cable you see it on the HDMI input. Try unplugging your HDTV and the DVD player from each other and the mains for a few minutes then reconnecting them. If that doesn't help and you can revert to a SCART connection for the DVD player that can help confirm it's still working properly. Beyond that I would contact Panasonic for specific support as root is a quite and unusual error message I wouldn't expect from a DVD player.

Sue asked

15th May 2013

I have a Sony FD Trinitron wide TV (KV-24LS35U) and after having ditched BT Vision I connected a Humax HDR-FOX T2 in readiness for upgrading to a new HDTV. Connection is fine BUT the SCART lead TV connection number 1 is constantly displayed on the screen. If I connect to the TV's SCART 2 the same applies. This is driving me mad. Is there a way to get rid of it please? When I get the new HDTV I will obviously connect via HDMI but as I can't afford to upgrade yet I would appreciate your help.

There should be a button on your remote to turn the persistent display off, it may be 'i+' or something similar, you may need to experiment but you should be able to hide the input display one way or another.

Christine asked

12th May 2013

We have a Philips HD-Ready TV and a Toshiba digital TV HD recorder HDR5010. Our problem is that our screen is constantly freezing which can be very frustrating. We also have a Panasonic flat screen in a other room with built in Freeview. If we attached the Toshiba HD recorder to this would it still record or would it do any damage?

Try connecting your aerial to your Phillips HDTV alone. If this helps with the freezing this will indicate a problem with the level of signal it is getting from your aerial.

Gemma asked

28th April 2013

I've just bought a Freeview recorder box bit it either won't work or comes on saying loading and then fails?

I would make sure you have connected it up according to the manufacturers documentation that came with it. The most likely cause is likely to be the aerial connection as it appears you can see the video output of the Freeview box when it starts up but it is the not able to find a signal to tune to.

Audrey asked

28th April 2013

We have a Samsung UE32ES6710 LED SMART TV and a Samsung BDE6100 recordable Blu-ray player. The initial set up worked fine, aerial to Blu-ray then HDMI cable connection to the TV.

Following an auto shutdown we have lost the compatibility between the Blu-ray player and TV. We can't reprogram the Blu-ray remote, have lost the time shift and record functions, get error messages not available or not connected and have weak or no signal. The set switches on and off randomly and was purchased in February 2013. Can you help?

If unplugging both devices from each other and the mains for a several minutes doesn't help you can then try resetting each to its factory-default settings to see if you can get them working together again. If that yields no improvement I would seek further support from Samsung to determine if your devices have been damaged, are faulty or simply misconfigured.

Rita asked

13th April 2013

I have a Sony Bravia HDTV. I have just purchased the latest Humax Recorder - HDR-1010S/1TB which will be installed on 18th April. I also have an existing LG Recorder? Will I be able to have both connected and will I need an HDMI splitter cable etc or any other extra equipment?

You should be able to use both devices so long as you can physically connect them both to your TV, likely via HDMI cables, and that you have enough connections to either or both your aerial or satellite dish so that each device receives its appropriate broadcast signal.

Heather asked

13th April 2013

We are trying to get TV set up in the bedroom using aerial coax from the lounge but are still not picking up channels, why? There is no point in the bedroom and we even bought a signal booster but the TV is not picking up channels at all. What other option do we have?

You'll need to work though where the problem could be as there's a couple of possibilities. To test if signal strength is the problem disconnect everything else from your aerial except the the problem TV. You can test the cabling is not the problem by moving a known working TV upstairs and conversely taking the upstairs TV downstairs you can confirm if it is working at all.

Dee asked

11th April 2013

I have a Bush TV, a Freeview box with 2 SCART connectors and an LG DVD surround system with two SCART cables. What goes where?

You want your TV and Freeview boxes at the end of a SCART chain and your surround system in the middle between the two. The sound from your Freeview box gets to your surround receiver and picture then goes on to your TV.

Essentially you want: Freeview SCART out to surround SCART in and then surround SCART out to TV SCART in.